The slip in your mailbox: 不在連絡票
A courier came, you weren't home, and now there's a slip with a hold deadline. Here's the 2-minute fix.
What it is
A missed-delivery notice (ご不在連絡票, gofuzai renrakuhyō) from Japan Post (red), Yamato (black cat logo) or Sagawa (blue). Your package is held at the local depot — usually for 7 days — then returned to the sender.
The two numbers that matter
| お問い合わせ番号 | Tracking number — you need it for redelivery |
|---|---|
| 保管期限 | Hold deadline — after this it goes back |
Fastest ways to get redelivery (再配達)
- QR code on the slip — opens the courier's redelivery form with details pre-filled. Choose a date and 2-hour window.
- Web: Japan Post, Yamato and Sagawa all have English redelivery pages — enter the tracking number.
- Phone: automated lines work 24h (Japan Post: 0570-046-666). Have the tracking number ready.
- LINE: Yamato's official LINE account does redelivery in a chat.
No redelivery needed: you can also collect it yourself at the listed depot/post office with the slip and ID — useful when you need it today.
Watch out for fakes
Scam SMS messages pretending to be undelivered-package notices are common. A real notice is a paper slip in your mailbox; an SMS with a link asking you to "confirm your address" or pay a fee is phishing.
Got one of these letters right now?
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Photograph it and Kakete tells you the amount, the deadline and exactly what to do — in your language, free.
Scan your letter →